TL EXPRESS & LOGISTICS (PVT) LTD
Head Office: No. 179/56, Gorakagaha Path, Borella, Colombo 08.
Head Office: No. 179/56, Gorakagaha Path,
Borella, Colombo 08.
Branch Office:
Block No A8, Ground Floor, No 41, Sanjeeva Building,
Negambo Road, Liyanagemulla, Seeduwa.
Head Office: No. 179/56, Gorakagaha Path,
Borella, Colombo 08.
Branch Office:
Block No A8, Ground Floor, No 41, Sanjeeva Building,
Negambo Road, Liyanagemulla, Seeduwa.
The cost depends on the size, weight, type of cargo, and delivery destination. At TL Express & Logistics, we provide transparent, upfront quotes with no hidden fees. Simply share your shipment details with us, and we’ll send you a customised estimate.
If your shipment is handled via our UPS network, you can track it directly using the UPS tracking number provided on your airway bill. Enter the number on the UPS tracking page or contact our customer support team, and we’ll assist you with real-time updates.
Transit times vary depending on whether you choose air, sea, or land freight, as well as the final destination.
Air Freight: 1–5 business days (express & priority options available).
Sea Freight: 15–35 days depending on port-to-port schedules.
Domestic Deliveries: Typically 1–3 business days.
We’ll always give you an estimated delivery time before booking.
Every TL Express & Logistics shipment comes with a unique reference number. Enter this number on our Track Your Shipment portal, or contact our team for detailed updates on the status of your cargo.
You can check the estimated delivery date using your tracking number or reference number. Our system updates in real-time, and our team provides proactive notifications if there are any changes to your delivery schedule.
In the rare case of a delay, contact our customer support team immediately. We’ll investigate the issue, liaise with carriers or customs if needed, and provide you with a revised timeline and solutions to minimise disruption.
It’s simple—just let us know your requirements. We’ll arrange additional services such as express air freight, warehousing, customs clearance, or specialised handling (temperature control, dangerous goods, etc.) and include them in your logistics plan.
For clients using UPS WorldShip, ensure all shipments are scanned, finalised, and uploaded before the end of day. If you need assistance, our support team can walk you through the steps or provide system integration support to make the process seamless.
This indicates the next milestone in your shipment’s journey (for example: “Departed Origin Facility,” “Arrived at Customs,” or “Out for Delivery”). It gives you a forecast of the shipment’s movement so you know exactly what to expect next.
At TL Express & Logistics, we provide real-time shipment tracking so you always know where your package is. Using your tracking or reference number, you can check the current location, expected delivery date, and the next milestone in transit. For added convenience, our team also sends proactive notifications about delivery schedules or changes—keeping you informed every step of the way.
Delays can occasionally occur due to customs, weather conditions, or carrier issues. If this happens:
Contact our customer support team immediately.
We will investigate the reason for the delay and provide a clear update.
Depending on the situation, we can offer solutions such as re-routing, priority handling, or alternative delivery arrangements.
Our priority is to minimise disruption and ensure your shipment still arrives as quickly and safely as possible.
We go beyond simple updates. Our team actively monitors delayed shipments, coordinates with carriers and customs officials, and explores the fastest solutions to get your cargo moving again. In cases of high-priority or time-sensitive shipments, we can upgrade to express air freight or arrange alternative carriers to meet your deadlines.